Certified Ambulance Group
14 EMS Professional  September 2009 Company Profile In these economic times everyone is looking to do more with less funding. When Emergency Providers look at their billing options many look toward Certified Ambulance Group for funding solutions. For two decades, Certified Ambulance Group has been in the business of billing for volunteer, municipal and other not-for-profit emergency services. Started in 1990 just outside of Hartford, Connecticut, the company has grown into one of the largest EMS billing companies in the country that focuses solely on emergency services. However, the company has also maintained its hometown attitude when dealing with the patients of the clients served. This is just one of the many ar-eas that separate Certified Ambulance Group from its competition. Billing for Emergency Medical Ser-vices was not a new concept at Certified Ambulance Group's beginning but the no-tion of billing for a volunteer EMS provider was unheard of on the East coast. Certified Ambulance Group introduced the philosophy of compassionate billing on the East Coast and allowed many non-profit emergency providers to reap the same financial benefits of the commercial EMS industry. Now at a time when vol-unteers are hard to come by, many Vol-unteer EMS providers charge for their services to offset times when volunteers are scarce. Non-profit EMS providers can also afford new equipment, supplies, training and most importantly can survive when the economy takes a turn for the worse. A stable source of funding allows the EMS provider to flourish when many other services are being cut. Technology Drives the Industry Although times have changed since the first bills were sent out, Certified Ambu-lance Group has been able to constantly set the bar for billing services locally and across the country. What started out in a one office billing service working on an antiquated desk top computer has turned into the most sophisticated EMS billing program available today. While most EMS billing companies maintain some form of software for day-to-day operations, Certified Ambulance Group utilizes one of the industry's top of the line programs to provide for our client's needs. This system is set up on a state-of-the-art computer network that is monitored by our own in-house Informa-tion Technology (IT) staff. The computer network for a billing company is the heart of the operation. Our client's deserve the best and Certified Ambulance Group en-sures they get just that by having the mechanisms in place to keep our pro-grams running and secure. Certified Am-bulance Group back-up servers mirror their source data so no data is lost in the event of a server failure. Certified Am-bulance Group has ability to flip a switch and return to the business of claims pro-cessing. While internal technology makes our job easier our clients are in need of the tools to make their lives less complicated as well. In the computer age more states are looking at their EMS providers to pro-vide data electronically for statistical pur-poses. Certified Ambulance Group has embraced the electronic age and was one of the first billing companies to have an Electronic Patient Care Reporting (E-PCR) platform. Once again, Certified Ambulance Group showed the EMS Billing industry the new methodology in EMS billing. Since that time, Certified Ambulance Group has developed profes-sional partnerships with EMS industry By Ron C. Gentile - President - Certified Ambulance Group Certified Ambulance Group RESPONDING TO YOUR BILLING NEEDS leaders to provide for our clients needs. Instead of relying on one E-PCR program to fit the needs of all of our clients, Certi-fied Ambulance Group elected to work with the E-PCR programs of our clients choosing. Currently, Certified Ambu-lance Group is accepting over five differ-ent E-PCR programs with three more on the way. Communications is the Key Communications is the foundation of every business. Our solid Customer Ser-vice base keeps our clients informed and educated on events that are occurring in the EMS billing industry. Ensuring our clients comply with all new regulations helps Certified Ambulance Group when dealing with rejects or the appeals process. Communications has changed dramati-cally over the years. What once was ac-complished over the phone or by mail can now be handled through web-sites and in-stant messaging. Certified Ambulance Group has taken communications to the next level to improve our relationships with our clients and expedite our claims through the insurance industry. With to-day's communications capabilities it is no longer necessary to deal with the local medical billing company around the cor-ner. You may be able to get a specialized EMS billing service and a better deal by opening up your horizons and working with Certified Ambulance Group. Working with the Leader Certified Ambulance Group has not only been a leader in EMS billing field but also supports EMS in many other ways. In times of need, Certified Ambu-lance Group has supported both clients and non clients when they needed supplies during and after September 11th. When EMS_0909_p14-15:Layout 1 9/4/09 3:33 PM Page 14