Groundwork
Groundwork Officers Chairman R. Dale Vaughn OCT Equipment, Inc. Oklahoma City, Okla. Vice Chairman WalteR BeRRy Berry Companies, Inc. Wichita, Kan. Treasurer DaViD Scott Intermountain Bobcat Salt Lake City, Utah President BoB henDeRSon The AED Foundation Oak Brook Ill. Immediate Past Chairman Don Shilling General Equipment & Supplies, Inc. Fargo, N.D. AED Board Representative laWRence F. glynn CMW Equipment St. Louis, Mo. Executive Director SteVe JohnSon The AED Foundation Oak Brook Ill. DirectOrs al ceRVeRo AEM, Milwaukee, Wisc. Mike hayeS Komatsu America Corp., Rolling Meadows, Ill. chRiStopheR R. WilMot CWPartners, Inc., Orlando, Fla. Michael hinRichSen Caterpillar, Inc., Peoria, Ill. Mike FeSting-SMith NORTRAX, Inc., Moline, Ill. Duane WilDeR Liebherr Construction Equipment Co., Newport News, Va. a. Roy keRn Equipment Corporation of America, Coraopolis, Pa. DenniS l. VanleeuWen GE Capital Solutions, St. Louis, Mo. Dan SneDecoR Volvo Construction Equipment, Asheville, N.C. chRiStopheR peRa HiReach Group, King of Prussia, Pa. DR. John RichMan North Dakota State College, Wahpeton, N.D. RonalD RieckS Wells Fargo Construction, Tempe, Ariz. JiM anDeRSon Anderson Machinery Company, Corpus Christi, Texas September 2009 Construction Equipment Distribution www.cedmag.com 13 Don't have time or funds for a consul-tant? Don't worry! The AED Foundation has combed the industry to bring the best educational content to our dealers. Achieve maximum return on your professional education investment with content-rich seminars featuring these industry experts: Legendary customer experiences: Building Lifetime Business through exceptional customer service Presented by Barry Himmel, Signature Worldwide Sept. 22-23, 2009 Baltimore, Md. Barry Himmel returns to The AED Foundation with an all-new, hands-on customer service program for everyone in the dealership. In this uncertain market where the customer is boss, retaining your current customers is more important than ever before. Barry Himmel, senior vice president at Signature Worldwide, has worked throughout the heavy and medium equip-ment industry and has a deep understanding of the issues that dealers face today. Plan for Profit: How to Build and sustain enhanced Planned Maintenance Programs Steve Uible and George Wacaser, Time Service Consulting Sept. 24-25, 2009 Baltimore, Md. Steve Uible and George Wacaser will join forces to bring AED dealership execu-tives and managers an in-depth course on developing and implementing aftermarket programs that can improve the absorption factor and increase profitability. Steve Uible is recognized nationally as an innovator of dealership systems to improve product support profitability. George Wacaser has an extensive background that includes 20 years at Deere & Co. in product support management and 14 years directing the service operations of a profitable multi-store dealership. safety rOi: Build a safe culture to reduce Accidents and costs Presented by Dr. Isabel Perry, The Safety Doctor Oct. 20-21, 2009 Des Plaines, Ill. Join safety expert Dr. Isabel Perry in October as she teaches dealership executives and managers how to cut costs and improve productivity by establishing and main-taining a culture of safety within the dealer-ship. Through practical, hands-on instruc-tion, attendees of this seminar will develop original documents and plans for immediate implementation in their own dealerships. Dr. Isabel Perry is an expert in OSHA compli-ance and management. improving rental results Presented by George Keen, Currie Management Consultants Oct. 22-23, 2009 Des Plaines, Ill. The AED Foundation welcomes George Keen back to Chicago for a seminar on Improving Rental Results. In this unique learning experi-ence, dealership executives and managers will examine and analyze rental operations models, assess current dealership operations, and find ways to improve their rental departments. George Keen designs performance manage-ment, compensation, incentive, employee productivity, and company turnaround plans and works with dealer principals and service managers in dealer 20 groups. He joined CMC in 1996 and was made partner in 2001. The Fall 2009 Seminar Series is sponsored by Kobelco Cranes N.A. The Best in Industry Expertise The AED Foundation offers education in customer service, maintenance, safety and rental all happening this fall. Steve Uible co-teaches one of four dealer-centric seminars this fall.